Service Cashier/Administrator - AutoNation Ford Katy

AutoNation Inc.; Katy (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation Inc. is seeking a Service Cashier/Administrator to process payments for services and parts, reconcile repair orders, and maintain accurate transaction records at the dealership.

The role involves handling cash, checks, and approved charge accounts, updating service histories, and supporting the service department with administrative tasks. Strong customer service and communication skills are essential in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent.
• 6–12 months previous work experience preferred.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Responsibilities

• Inspect service repair orders and parts invoices for accuracy.
• Reconcile repair orders and calculate materials charges and taxes.
• Collect payments and provide receipts and change.
• Update service history files and file repair orders with the accounting department.
• Manage keys and direct customers to their vehicles.
• Answer phones and transfer calls; take messages when needed.
• Enter sublet bills into the business office and report issues.
• Assist with additional administrative tasks as directed by management.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma

Job description

The Service Cashier/Administrator is responsible for processing payments for work completed or purchase of parts requests, proper reconciliation of repair orders and parts invoices, and the collection of money from Parts and Service transactions in the dealership.What are the day-to-day responsibilities?Inspect every service repair order and/or parts invoice for proper completion and accuracyReconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copiesCalculate the materials charge applicable for each orderCalculate the taxes to be charged on the categories of goods or services taxed in the local areaCollect the total retail charges from the customer in cash, check or authorized charge accountProvide the customer with the proper change and/or receiptComplete the accounting section of the repair order as directed by the controllerUpdate the customer's service history file according to the procedures specific to the department's service history systemDeliver to the accounting department all repair orders and parts invoices closed during the business dayControl the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicleFile repair orders as directed by the service department managerAnswer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not availableControl and turn into the business office any sublet bills associated with the repair ordersEnsure that customer complaints are handled promptly, with genuine concern and according to dealership guidelinesReport to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customersPerform any other administrative tasks as directed by managementWhat are the requirements for this job?High school diploma or equivalentAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)ㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.