Service Lane Manager - AN Ford Torrance

AutoNation Inc.; Torrance (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Employee discounts

Cancer charity drive

Job summary

AutoNation Inc. in Torrance is seeking a Service Drive Manager to lead the service department, schedule daily work objectives for service consultants, monitor performance, and coach the team to deliver top‑quality customer experiences.

You will assist at peak times, coordinate with technicians, and ensure timely data collection for work orders. The role requires strong communication, a valid drivers license, and supervisory experience.

Qualifications

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Valid drivers license.
• Demonstrated communication and interpersonal skills.
• One year of supervisory experience preferred.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve any that are beyond current weeks business.
• Partner with dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations governing disposal of hazardous waste and OSHA rules.

Skills

Leadership experience

Strategic thinking

Execution skills

People development

Communication skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed..Lead the Future of Automotive Retail.At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.Why You’ll Love Working Here:National scale with entrepreneurial spiritInclusive culture and diverse leadershipCompetitive compensation and benefitsOpportunities to make a real impactOur values and cultureWhat We’re Looking For:Proven leadership experienceStrategic thinking and execution skillsPassion for innovation and people developmentExplore leadership opportunities at AutoNation today.What are the day-to-day responsibilities?Schedule and assign daily work objectives for the service consultantsMonitor performance and counsel service consultants with behavioral or performance issuesTrain, coach, supervise and assist service consultantsAssist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle dataMaintain all supplies required to operate the service driveCommunicate with team leaders to determine status of jobsReview the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's businessPartner with all other dealership personnel to ensure quality of service provided to customersPerform quality inspections of vehicles being returned to customersFollow up with customers to ensure satisfaction with service workUnderstand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicalsWhat are the requirements for this job?High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in an auto repair facilityAbility to collaborate with other dealership personnelMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated communication and interpersonal skillsDemonstrated customer service skillsOne year of supervisory experience (preferred)Ability to operate an automobileCommission based role estimated between $100k - $150k a yearExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.