Field Operations Lead – ERS Network

AAA Auto Club Enterprises; Long Beach (CA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Health coverage

401K matching

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to lead Independent Contract Stations across Orange County and parts of western Los Angeles County. You will coach owners and staff, monitor performance, ensure service quality, and uphold contractual obligations to deliver reliable roadside assistance for AAA members.

The role requires a 4-year degree and 5+ years of vendor/operational/relationship-management experience, with strong analytics and communication skills.

Qualifications

• Requires a 4-year degree or equivalent combination of education and work experience.
• Demonstrated vendor/operational/relationship-management experience of 5+ years.
• Strong analytical, problem-solving, and data interpretation abilities.
• Excellent verbal and written communication, with solid presentation skills.

Responsibilities

• Ensure consistent delivery of legendary service through Independent Contract Stations.
• Build and maintain relationships with Station owners, managers, dispatchers, and techs.
• Provide guidance on performance thresholds, training, and service quality.
• Manage contractual terms between Auto Club Enterprises and contractors.
• Analyze market data to identify trends and improvement opportunities and implement actions.

Skills

Vendor management

Operational leadership

Relationship management

Analytical skills

Presentation skills

Microsoft Office

Education

4-year college degree

Tools

Salesforce

Tableau

Job description

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to lead Independent Contract Stations across Orange County and parts of western Los Angeles County. You will coach owners and staff, monitor performance, ensure service quality, and uphold contractual obligations to deliver reliable roadside assistance for AAA members.

The role requires a 4-year degree and 5+ years of vendor/operational/relationship-management experience, with strong analytics and communication skills.