Automotive Titles Team Manager

Brightpath Associates LLC; Seattle (WA); On-site; USD 100,000 - 140,000; Full time

Job summary

Brightpath Associates LLC in Seattle, WA, seeks a Title Team Manager to lead a team handling vehicle title processing, verification, and lifecycle management across multiple states.

You will coach title specialists, set processes and QA standards, and escalate complex cases to ensure DMV regulatory compliance.

This hands-on leadership role requires 3+ years in title work and 1+ year in people management; Bachelor's preferred; strong cross-functional collaboration.

Qualifications

• 3+ years in vehicle title work, DMV operations, or title/escrow environments.
• 1+ year in a people-management or supervisory role.
• Working knowledge of ELT and SPOA across multiple states.
• Strong organizational skills and ability to handle high-volume processes.
• Clear communication with lienholders, lenders, and DMV staff.

Responsibilities

• Manage and grow a team of title clerks/specialists handling daily title processing.
• Own end-to-end title lifecycle: verification, retitling, SPOA, lien payoffs, and shipment.
• Resolve title exceptions by coordinating with DMVs, lienholders, and lenders nationwide.
• Monitor aged and in-progress dealer deals to keep them moving toward close.
• Build and refine SOPs, QA checks, and escalation paths for the title team.
• Partner with Customer Success, Operations and Engineering to drive improvements or automation.
• Track team performance and report trends and risks to leadership.
• Escalate complex or high-risk title cases, including suspected fraud and multi-state issues.
• Ensure compliance with state DMV title and registration regulations.
• Handle hiring, onboarding, scheduling, and performance reviews.

Skills

Title work

People management

ELT SPOA knowledge

DMV coordination

Data-driven

Google Workspace

Education

Bachelor's degree (preferred)

Tools

CRM tools

Google Sheets

Job description

The Title Team Manager leads the team responsible for the accuracy, speed, and compliance of every vehicle title transaction that moves through us. This role owns the full title lifecycle, from verifying incoming titles and processing retitles, to resolving liens and title exceptions, to getting titles into the hands of buyers and lienholders. You'll manage a team of title specialists, set the processes and quality bar they work to, and act as the escalation point when a deal's title work gets complicated. This is a hands‑on people‑management role for someone who is equally comfortable coaching a team and diving into a messy multi‑state lien problem themselves.

What You’ll Do

• Manage, coach, and grow a team of title clerks/specialists who handle day‑to‑day title processing for private‑party and dealer vehicle deals.
• Own the end‑to‑end title lifecycle: title verification, retitling, Special Power of Attorney (SPOA) processing, lienholder payoffs and releases, and title shipment tracking.
• Resolve title exceptions (unreleased liens, damaged, incorrect, or superseded titles) by working directly with DMVs, lienholders, and lenders nationwide.
• Monitor aged and in‑progress dealer deals, prioritizing the transactions furthest behind to keep every deal moving toward a clean close.
• Build, document, and continuously refine SOPs, QA checks, and escalation paths for the title team.
• Partner with Customer Success, Operations and Engineering to spot process gaps and drive improvements or automation into the title workflow.
• Track team performance (cycle time, throughput, error rates, and aged‑deal counts) and report trends and risks to leadership.
• Act as the escalation point for complex or high‑risk title cases, including suspected fraud, multi‑state ELT (Electronic Lien and Title) issues, and unusual lienholder requirements.
• Ensure the team's work stays current with state‑specific DMV title and registration regulations.
• Handle hiring, onboarding, scheduling, and performance reviews for the title team.

What We’re Looking For

• 3+ years of experience in vehicle title work, DMV operations, dealership title/registration processing, auto lien services, or a comparable title/escrow environment.
• 1+ years in a people‑management, team‑lead, or supervisory role.
• Working knowledge of vehicle title, lien, and DMV processes including ELT and SPOA across multiple states.
• Strong organizational skills and the ability to manage competing priorities in a high‑volume, fast‑moving environment.
• Clear written and verbal communication, including comfort coordinating directly with lienholders, lenders, DMV staff, and internal stakeholders.
• Comfortable working with data and metrics to track team performance and identify bottlenecks.
• Proficiency with Google Workspace (Sheets, Docs); experience with CRM or operations tooling is a plus.
• Bachelor's degree preferred but not required, relevant experience matters more than a specific credential.