Automotive Title Specialist & Front Desk Coordinator

Carvana; Eugene (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay | Quality Benefits | 1

Job summary

ADESA, a Carvana-owned company, operates in over 50 locations across the US, offering auto auction services, repairs, reconditioning, and remarketing. We emphasize a team-driven, fast-paced culture and multi-year expansion plans.

The Title Administrator role reports to the Office Manager or Commercial Accounts Manager and processes titles in a customer-facing environment. The position requires knowledge of DMV rules, accuracy in title handling, and strong customer service.

Qualifications

• 1 year of automotive title experience, from auction, dealership, or DMV.
• High School diploma or GED preferred.
• Notary certification preferred.
• Active DMV Title/Registration certification may be required depending on location.
• Must be 18+ with valid driver's license.
• Able to safely drive a variety of vehicles.
• Proficiency with computer systems and applications.

Responsibilities

• Act as the first point of contact to onsite visitors.
• Assist customers at the front counter to support title needs.
• Review and analyze titles for accuracy and completeness.
• Apply knowledge of local state DMV rules, regulations, and fee structures.
• Calculate estimated fees associated with title processes.
• Complete titles for transfer between buyers and sellers.
• Submit requests for duplicate titles or other documentation.
• Verify buyer, seller, and vehicle information in internal databases.
• Identify and prepare titles to send to customers.
• Accurately enter and update information in internal databases.
• Process payments (no cash handling). Verify flooring plan payments.
• Maintain a filing system for titles and other documents.
• Run and review reports, customer worksheets, vehicle inventory, and title lists.
• Answer phones in a professional manner; outbound calls regarding payment status.

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety focus

Multitasking

Communication skills

Data entry

Education

High School diploma or GED

Notary certification

DMV Title/Registration certification (location dependent)

Automotive title experience

Tools

Computer systems & applications

Job description

ADESA, a Carvana-owned company, operates in over 50 locations across the US, offering auto auction services, repairs, reconditioning, and remarketing. We emphasize a team-driven, fast-paced culture and multi-year expansion plans.

The Title Administrator role reports to the Office Manager or Commercial Accounts Manager and processes titles in a customer-facing environment. The position requires knowledge of DMV rules, accuracy in title handling, and strong customer service.