Automotive Title Specialist

Carvana; Boise (ID); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

Job summary

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles through auctions in a customer-facing environment. You will handle title accuracy, fee calculations, and documentation while assisting front-office visitors and customers.

You will apply DMV rules, review documentation, and update internal databases, ensuring compliant title transfers and timely payments. This role requires attention to detail and strong communication.

Qualifications

• High School diploma or GED preferred.
• Notary certification preferred.
• May require active certification from state DMV for Title and Registration processing, depending on location.
• 1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
• Must be 18 years of age and have a valid driver’s license that meets the requirements.
• Proficiency with computer systems and applications.

Responsibilities

• Act as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors.
• Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.
• Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.
• Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements.
• Calculate estimated fees associated with title processes
• Complete titles for transfer between buyers and sellers according to jurisdictional requirements
• Submit requests for duplicate titles or other documentation
• Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status
• Identify and prepare titles to send to customers
• Accurately enter and update information in the internal databases.
• Process payments (no cash handling). Verify flooring plan payments.
• Maintain a filing system for titles and other documents.
• Run and review reports, customer worksheets, vehicle inventory, and title lists to identify
• Answer phones in a professional manner; discern the caller’s needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.
• Any other duties assigned by the designated manager

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety focus

Attention to detail

Fast-paced environment

Communication

Education

High School diploma or GED

Notary certification

DMV title certification

Job description

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles through auctions in a customer-facing environment. You will handle title accuracy, fee calculations, and documentation while assisting front-office visitors and customers.

You will apply DMV rules, review documentation, and update internal databases, ensuring compliant title transfers and timely payments. This role requires attention to detail and strong communication.