Automotive Title Specialist - Front Desk & Compliance

Carvana; Plainfield (IN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

Job summary

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles in a customer-facing environment. You will handle front-office interactions, verify title details, and communicate requirements to customers and teams.

The role requires knowledge of state DMV rules, accuracy in documentation, and ability to multitask in a fast-paced setting. AM/PM shifts and local travel may be required.

Qualifications

• High School diploma preferred; Notary certification preferred.
• Active DMV certification depending on location for Title and Registration processing.
• 1 year of automotive title experience, from auction, dealership, or state motor vehicle department.
• Must be 18+ with a valid driver's license and ability to drive multiple vehicle types.
• Proficiency with computer systems and applications.

Responsibilities

• Be the first point of contact for onsite visitors at front office.
• Assist customers at the front counter to support title needs and general service.
• Review and analyze titles for accuracy; request missing documentation.
• Apply knowledge of local DMV rules and fee structures for buyers and sellers.
• Calculate estimated fees for title processes and complete transfer documents.
• Submit requests for duplicate titles or other documentation.
• Verify information in internal databases and title paperwork; review odometer readings and payment status.
• Enter and update information in databases; process payments (no cash handling).
• Maintain filing system for titles and documents; run reports and title lists.
• Answer phones professionally and assist callers, including outbound payment status updates.
• Perform other duties as assigned by management.

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety focus

Multitasking

Fast-paced

Data entry

Education

High School diploma or GED

Notary certification

DMV certification (location dependent)

1 year automotive title experience

Job description

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles in a customer-facing environment. You will handle front-office interactions, verify title details, and communicate requirements to customers and teams.

The role requires knowledge of state DMV rules, accuracy in documentation, and ability to multitask in a fast-paced setting. AM/PM shifts and local travel may be required.