Automotive Test Systems Support Engineer

DTS (Diversified Technical Systems, Inc.); Novi (MI); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

DTS (Diversified Technical Systems, Inc.) seeks a Technical Support Engineer to provide hands-on technical support for DTS hardware and software in automotive crash and component testing. You’ll diagnose issues, guide customers, and perform on-site and remote troubleshooting across labs and field environments.

Ideal candidates have a technical degree with 2–5 years of DAS and sensor experience, strong troubleshooting skills, and the ability to travel to customer sites as needed.

Qualifikationen

• Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
• Hands-on troubleshooting experience required, including the ability to identify and resolve real-world hardware and system issues
• Working knowledge of Electrical fundamentals, Sensors and signal measurement, Data acquisition systems or instrumentation
• Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
• Experience using basic diagnostic tools such as Multimeter and Oscilloscope
• Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
• Ability to work effectively in hands-on lab and field environments; travel to customer sites is expected

Aufgaben

• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
• Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
• Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
• Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve
• Wiring and connector faults
• Signal noise and grounding issues
• Channel or data acquisition failures
• System configuration and setup errors
• Support customer activities in crash labs, component test labs, and other engineering environments, including
• Sensor installation and routing
• System setup, configuration, and calibration
• Test readiness and validation support
• Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
• Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
• Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
• Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments
• Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
• Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
• Performs other related duties and responsibilities as requested by DTS management

Kenntnisse

Troubleshooting

Sensors

Data acquisition systems

Electrical fundamentals

Customer-facing communication

Time management

Lab and field work

Ausbildung

Bachelor's degree in electronics/engineering

Tools

Multimeter

Oscilloscope

Wireshark

Jobbeschreibung

DTS (Diversified Technical Systems, Inc.) seeks a Technical Support Engineer to provide hands-on technical support for DTS hardware and software in automotive crash and component testing. You’ll diagnose issues, guide customers, and perform on-site and remote troubleshooting across labs and field environments.

Ideal candidates have a technical degree with 2–5 years of DAS and sensor experience, strong troubleshooting skills, and the ability to travel to customer sites as needed.