Automotive Technician

Sullivan Tire And Auto Service; Billerica (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Holidays

Job summary

Sullivan Tire And Auto Service in Massachusetts is seeking an Automotive Technician to independently perform vehicle repairs and tire service while delivering high quality workmanship and customer satisfaction.

The role requires 1 year of experience with 1–3 ASE certifications, a high school diploma, a valid driver’s license, and the ability to diagnose and repair systems using VAST and automotive PC programs. Employee ownership is part of our ESOP.

Qualifications

• Minimum of 1 year of experience with 1–3 ASE certifications.
• High school diploma or equivalent; technical degree is a plus.
• Valid Driver’s License is required.
• Basic understanding of VAST and automotive PC programs.

Responsibilities

• Mounts, dismounts, balances, and repairs tires on passenger and light trucks.
• Perform lube/oil/filter changes on domestic and foreign cars.
• Perform and document vehicle safety inspections.
• Diagnose and repair systems using automotive tools and software (VAST, PC programs).
• Produce accurate repair estimates for customer vehicles.
• Coordinate with store management to meet productivity and customer satisfaction standards.
• Maintain safety and environmental standards and keep a clean work area.

Skills

Customer service

Team player

Lift 40-50 lbs

Multi-tasking

Basic math

Education

High school diploma

ASE certifications

Tools

VAST

Automotive PC programs

Job description

Description

Sullivan Tire, an employee-owned company, currently has an opportunity for an Automotive Technician. The Automotive Technician independently performs vehicle repairs and services on customers' vehicles while delivering the highest quality and customer satisfaction.

Responsibilities

• Correctly mounts, dismounts, balances, and repairs of passenger and light truck tires.
• Properly perform lube/oil/filter changes on domestic and foreign cars.
• Properly perform and document vehicle safety inspections.
• Perform unsupervised diagnosis and repairs of vehicles including, but not limited to, maintenance, brake, steering, suspension, heating and cooling systems, alignment, and light tune‑ups utilizing automotive tools, equipment, and software (i.e., VAST, Automotive PC programs).
• Produce accurate repair estimates on customer vehicles.
• Work with store management to ensure productivity, profitability, and customer satisfaction standards are met.
• Properly adhere to safety and environmental standards, including maintaining a neat and clean work area by properly disposing of all waste products.
• Communicate with customers and sales staff in understandable terms about the repairs needed to the vehicle and the value of the repairs.
• Adhere to internal controls, policies, and procedures.
• Assume other responsibilities as needed.

Education/Experience

• High school diploma or equivalent.
• A technical degree is a plus.
• Minimum of 1 year of experience with 1-3 ASE certifications.
• A valid Driver’s License is required.

Skills/Knowledge

• Customer service focus in a retail environment
• Ability to lift 40-50 lbs.
• Basic conflict resolution skills
• Solid understanding of the automotive tire and auto service industry
• Basic understanding of VAST and automotive PC programs.
• Basic math skills to produce accurate repair estimates.
• Ability to multi-task in a fast-paced environment
• Team player

Benefits

• Health Insurance – including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP Retirement Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.