Automotive Technical Trainer — Live & Virtual Training

Aaa-Northeast; West Springfield (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Free AAA membership

Tuition reimbursement

Insurance discounts

Wellness incentives

Job summary

AAA Northeast in West Springfield, MA seeks an Automotive Technical Trainer to design, develop, deliver and monitor training programs for technical and sales skills, safety and product knowledge. You will facilitate sessions in classrooms, regional centers, and virtual environments, adapt programs to varying audiences, and ensure knowledge transfer aligns with safety and quality standards.

Collaboration with management, vendors and staff, plus ongoing professional development and industry

Qualifications

• 6-8 years of relevant experience required
• 5+ years automotive repair experience required
• 1-3 years of facilitating live courses (in-person and virtual) required
• 3+ years towing experience preferred
• 2+ years supervisory experience preferred
• Current ASE electrical or engine repair certification (G1 & A6) and Wreckmaster Certification Level 2/3 within 1 year required
• Must be able to operate tow vehicles and pass Driver’s License Check; DOT physical within 180 days required

Responsibilities

• Designs, develops, and facilitates training programs emphasizing technical and sales skills, safety and product knowledge.
• Delivers training using varied methods and ensures trainee comprehension.
• Acts as performance consultant to identify gaps and recommend learning solutions.
• Maintains safety culture and OSHA compliance in training materials.
• Represents department at events and collaborates with management and vendors.

Skills

Automotive repair experience

Training facilitation

Supervisory experience

Towing experience

ASE certification (G1/A6)

Wreckmaster Certification Level 2/3

Driver's license check compliance

Education

Associate's Degree preferred

Bachelor's Degree preferred

Job description

AAA Northeast in West Springfield, MA seeks an Automotive Technical Trainer to design, develop, deliver and monitor training programs for technical and sales skills, safety and product knowledge. You will facilitate sessions in classrooms, regional centers, and virtual environments, adapt programs to varying audiences, and ensure knowledge transfer aligns with safety and quality standards.

Collaboration with management, vendors and staff, plus ongoing professional development and industry