Automotive Tech Support Specialist - Onsite Call Center

US Diversity Job Search; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Snap-on Diagnostics is seeking a Customer Support Specialist to assist customers and franchisees via inbound/outbound calls, email, and other written correspondence. You will troubleshoot software/hardware, provide product usage guidance, and support upsell/cross-sell opportunities, including new product registrations.

This onsite role in San Jose requires strong communication, the ability to handle a high call volume, and active participation in training to maintain top-tier customer service.

Qualifications

• High school diploma or equivalent required.
• Automotive industry experience preferred.
• 1 year customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced call center.

Responsibilities

• Provide immediate determination of customer needs. Resolve or route call appropriately.
• Meet department call metrics and guidelines provided by Manager or Supervisor.
• Demonstrate passionate customer care in all phases of job responsibilities.
• Attend 3rd party and internal training as required.
• Collect and enter customer interaction data for each call in the customer management database.
• Ensure telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
• Participate in meetings as required.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Professional demeanor

Education

High school diploma

Automotive industry experience

Tools

CRM database

Job description

Snap-on Diagnostics is seeking a Customer Support Specialist to assist customers and franchisees via inbound/outbound calls, email, and other written correspondence. You will troubleshoot software/hardware, provide product usage guidance, and support upsell/cross-sell opportunities, including new product registrations.

This onsite role in San Jose requires strong communication, the ability to handle a high call volume, and active participation in training to maintain top-tier customer service.