Automotive Tech Support Advisor — Remote & Warranty

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lenco Armored Vehicles, a U.S.-based manufacturer of specialized armored vehicles, is seeking an Automotive Technical Support Advisor. You will be the primary technical resource for warranty activity, repairs coordination, and parts/service support throughout the lifecycle of our vehicles.

You will diagnose issues remotely, coordinate offsite service with customers and vendors, document vehicle history in our ERP system, and provide clear, actionable guidance to customers and internal teams to

Qualifications

• Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.
• Exceptional ability to translate technical data into clear solutions for customers.
• Experience using service or support software to manage customer records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Proven ability to work in an efficient and timely manner to meet critical deadlines.
• High attention to detail regarding vehicle maintenance and safety-critical operations.

Responsibilities

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

Job description

Lenco Armored Vehicles, a U.S.-based manufacturer of specialized armored vehicles, is seeking an Automotive Technical Support Advisor. You will be the primary technical resource for warranty activity, repairs coordination, and parts/service support throughout the lifecycle of our vehicles.

You will diagnose issues remotely, coordinate offsite service with customers and vendors, document vehicle history in our ERP system, and provide clear, actionable guidance to customers and internal teams to