Operator & Maintenance Trainer

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Lenco Armored Vehicles in Pittsfield, MA is seeking an Operator & Maintenance Trainer who will bridge engineering, production, and field operations, delivering hands-on and virtual training to ensure vehicles are deployed and maintained correctly.

You will coordinate with internal teams, support warranty and service, track training records in ERP, and provide field feedback to improve performance and reliability.

Qualifications

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into hands-on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross-departmental collaboration.
• High attention to detail regarding vehicle maintenance and safe-critical operations.

Responsibilities

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

Skills

Training delivery

Field troubleshooting

Safety compliance

Cross-functional collaboration

Public safety experience

Tools

ERP software

Job description

About Lenco Armored Vehicles:

Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary:

The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands‑on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability.

What You’ll Do:

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

What We’re Looking For:

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into effective hands‑on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross‑departmental collaboration.
• High attention to detail regarding vehicle maintenance and safe‑critical operations.

Why Work at Lenco:

• Stable, full-time career with a globally recognized manufacturer
• Purpose‑driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package