Automotive Store Manager

Midas TOWSON; Towson (MD); On-site; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

A leading automotive service provider in Towson, Maryland seeks a Store Manager to oversee operations and ensure customer satisfaction. The ideal candidate will have at least 2 years of management experience, a solid understanding of automotive services, and excellent leadership skills. Responsibilities include managing staff, customer interactions, and operational oversight. This position offers competitive benefits and opportunities for advancement.

Qualifications

• Minimum of 2 years store or service manager experience required.
• Strong customer service and communication skills essential.
• Ability to work a flexible retail schedule including weekends.

Responsibilities

• Responsible for business operations and store performance.
• Recruit, hire, train, and motivate employees.
• Oversee complete vehicle inspections and recommendations.

Skills

Store or service management experience

General automotive knowledge

Customer service disposition

Communication skills

POS computer skills

Leadership ability

Team building skills

Flexible schedule availability

Valid driver’s license

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Overview

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

• The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.
• Recruit, hire, train, motivate, evaluate, schedule and coach employees
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Employee’s payroll; record keeping of hours and scheduling
• Updating and submitting daily sales reports to Corporate

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license