Automotive Store Manager

Midas LEGGETT AUTO; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

Midas is seeking an experienced Store Manager to lead automotive service operations, ensure top customer service, and drive sales and profitability. You will manage technicians and service advisors, control inventory, and uphold safety and quality standards within a busy shop environment.

Ideal candidates bring 2+ years of store or service management experience, strong leadership, and excellent communication.

Qualifications

• 2+ years store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Strong communication skills.
• POS computer and Internet skills.
• Leadership and team-building ability.
• Ability to work weekends, evenings, and holidays.
• Valid driver’s license.

Responsibilities

• Recruit, hire, train, motivate, evaluate, schedule and coach employees.
• Deliver excellent customer service and consult customers.
• Follow up with customers on services and estimates.
• Oversee vehicle inspections and prepare repair orders with parts sourcing.
• Present pricing estimates and promote shop services.
• Lead and train the team aligned with company vision and values.
• Oversee service advisors, technicians, and clerical functions.
• Maintain inventory counts and manage losses.
• Ensure facility cleanliness and environmental compliance.
• Process payroll hours and daily sales reporting.

Skills

General automotive knowledge

Excellent customer service

Good communication skills

POS computer skills

Leadership ability

Team building

Flexible retail schedule

Valid driver’s license

Store/Service manager experience

Tools

None

Job description

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Vision insurance

Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Veterans and former military are encouraged to apply.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

Recruit, hire, train, motivate, evaluate, schedule and coach employees

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed.

Oversee all sales, accounting and clerical functions from Service Advisors

Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Maintain inventory counts

Responsible for any inventory losses

Overall cleanliness and organization of the facility, including environmental compliance

Employee's payroll; record keeping of hours and scheduling

Updating and submitting daily sales reports to Corporate

Qualifications

A minimum of 2 years of store or service manager experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Strong POS computer and Internet skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver's license