Automotive Store Manager

Midas 591; Grand Rapids (MI); Presencial; USD 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Resumo da vaga

Midas 591 is seeking a seasoned Store Manager to lead all automotive and general service operations at our Grand Rapids location, with a focus on safety, efficiency, and profit. You will recruit and coach staff, ensure exceptional customer service, manage inspections and repairs, control inventory, and report daily results.

The ideal candidate has 2+ years of store management experience in automotive repair and relevant leadership skills.

Qualificações

• 2+ years of store or service manager experience in automotive repair or similar retail settings.
• Excellent customer service disposition and communication skills.
• Strong leadership and team-building abilities.
• Proficient with POS systems and online tools.
• Flexible work schedule including weekends, evenings, and holidays.
• Valid driver’s license.

Responsabilidades

• Recruit, hire, train, motivate, evaluate, schedule and coach employees.
• Deliver exceptional customer service and consult with customers.
• Follow up with customers on services requested and estimated completion times.
• Oversee vehicle inspections and generate repair orders with pricing estimates.
• Lead pricing discussions and promote shop service specials.
• Guide team in line with company values and drive performance.
• Oversee service advisors’ and technicians’ activities including inspections and repairs.
• Maintain inventory accuracy and manage losses.

Conhecimentos

Customer service

Leadership

Team building

Communication

POS systems

Flexible schedule

Driver's license

Formação

College coursework preferred

Ferramentas

POS computer

Descrição da vaga

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Recruit, hire, train, motivate, evaluate, schedule and coach employees
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations - building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Employee’s payroll; record keeping of hours and scheduling
• Updating and submitting daily sales reports to Corporate

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license