Automotive Store Manager

Midas Napa; Napa (CA); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in a busy automotive service center. In this role, you will be responsible for driving business performance, ensuring customer satisfaction, and fostering a productive work environment. The ideal candidate will have strong leadership skills, a background in automotive repair, and a passion for delivering exceptional service. This position offers the opportunity to make a significant impact on the store's success while enjoying a supportive and collaborative culture. If you are ready to take your management career to the next level, this is the perfect opportunity for you.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Training & development

Qualifications

• 2+ years of store or service manager experience required.
• Strong automotive knowledge and excellent customer service skills.

Responsibilities

• Manage all automotive and general service technicians in the shop.
• Deliver exceptional customer service and oversee vehicle inspections.

Skills

Customer Service

Leadership

Team Building

Communication

POS Systems

Automotive Knowledge

Education

College Degree or Coursework

Tools

Computer Software for Repair Orders

Job description

Benefits:

1. Bonus based on performance
2. Competitive salary
3. Employee discounts
4. Free uniforms
5. Health insurance
6. Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Position Overview: The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities:

1. Manage and direct all automotive and general service technicians in the operation of the shop, including:
2. Recruit, hire, train, motivate, evaluate, schedule, and coach employees
3. Deliver exceptional customer service while listening and consulting customers
4. Follow up with customers, services requested, estimated completion times, etc.
5. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
6. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
7. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
8. Oversee all sales, accounting, and clerical functions from Service Advisors
9. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
10. Maintain inventory counts
11. Responsible for any inventory losses
12. Overall cleanliness and organization of the facility, including environmental compliance
13. Employee’s payroll; record keeping of hours and scheduling
14. Updating and submitting daily sales reports to Corporate

Qualifications:

1. A minimum of 2 years of store or service manager experience
2. General automotive knowledge
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings, and holidays
9. Valid driver’s license