Automotive Store Manager

Monro, Inc.; Scotts Valley (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Store Manager to oversee operations, lead a team, and drive sales. This role involves managing staff, achieving sales goals, and ensuring a 5-star guest experience. The ideal candidate will have strong leadership and customer service skills, with opportunities for career growth and performance incentives.

Benefits

Performance incentives

Paid vacation

401(k)

Health insurance

Vision insurance

Dental insurance

Employee discounts

Career growth opportunities

Qualifications

• Leadership experience in retail/sales required.
• Ability to manage financial results and control costs.

Responsibilities

• Lead daily operations and oversee staff.
• Achieve sales goals and promote products.
• Manage staffing, recruiting, and training.

Skills

Leadership

Problem-solving

Customer service

Effective communication

Education

High School Diploma or equivalent

Job description

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Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. We support 16 brands, serving communities from big cities to small towns. Our mission is to provide the highest quality tire and auto service, trusted by our guests.

We are seeking motivated individuals for various roles including retail, field management, and store operations. If you enjoy helping others, working on cars, teamwork, problem-solving, and value honesty, consider joining us. Compensation potential is 100K+ based on experience, bonuses, sales spiffs, contests, and incentives.

Job Description
The Store Manager leads daily operations, overseeing General Service Technicians, Technicians, Guest Care Specialists, and Assistant Managers. Reporting to the District Manager, responsibilities include team leadership, coaching, development, and promoting products and services to guests to support our vision of being America's leading auto and tire service centers.

Responsibilities include:

1. Develop sales and technical staff to ensure a 5-star guest experience.
2. Achieve sales goals through planning, product knowledge, and industry understanding.
3. Introduce tire and service products to maximize sales and guest satisfaction.
4. Support staff in sales, operations, and guest service training.
5. Oversee technicians and assist with services/repairs.
6. Manage staffing, recruiting, training, scheduling, and performance evaluations.
7. Control expenses related to payroll, utilities, maintenance, and supplies.
8. Manage inventory, including tires and parts.
9. Audit courtesy inspections and ensure store cleanliness and readiness.
10. Schedule appointments and assign tasks based on skills and deadlines.
11. Promote sales and handle guest concerns to build loyalty.
12. Convey repair needs clearly to guests.
13. Adhere to company policies, safety standards, and environmental regulations.
14. Maintain technical proficiency through training.
15. Operate and maintain equipment safely.
16. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail/sales.
• Ability to manage financial results and control costs.
• Motivational leadership skills.
• Problem-solving, inventory, merchandising, and customer service skills.
• Effective communication skills.
• Complete required training within specified timelines.
• Valid driver’s license with a satisfactory MVR.
• Background checks conducted in accordance with law.

Profile Summary

• Customer-focused with experience in customer-centric environments.
• Excellent communication skills.
• Results-driven with a business mindset.
• Basic math skills.
• Proactive and multitasking ability.
• Mentoring and coaching skills.
• Customer complaint resolution skills.

Work Environment & Physical Requirements

• Work in an automotive shop environment with exposure to noise, weather, chemicals, and dirt.
• Flexibility to work hours including evenings, weekends, and holidays.
• Ability to lift up to 50 lbs., stand, walk, reach, squat, and bend frequently.

Benefits & Additional Information

• Performance incentives, paid vacation, holidays, and certifications reimbursement.
• 401(k), health, vision, dental, employee discounts, and career growth opportunities.

Growth Opportunity

We support career development through training, certifications, and coursework at Monro University, empowering teammates to advance.

Monro, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.