Automotive Store Manager

Monro Muffler Brake Inc.; Kalamazoo (MI); On-site; USD 65,000 - 125,000; Full time

Job summary

Join a leading automotive service provider as a Store Manager, where you will lead a team to deliver exceptional service and drive sales in a dynamic environment. This role focuses on developing your teammates to ensure a top-notch guest experience while achieving sales goals. With a commitment to quality and community, you will play a crucial role in shaping the future of automotive service. Enjoy a supportive atmosphere that values integrity and teamwork, while you grow your career with opportunities for training and advancement. If you are passionate about customer service and leadership, this is the perfect destination for you.

Benefits

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Employee Discounts

Healthcare, Vision, and Dental

Employee Access Perks

Qualifications

• 2-4 years of leadership experience in retail/sales environment.
• Proven ability to manage financial results and control costs.

Responsibilities

• Lead store operations and develop teammates for a 5-star guest experience.
• Achieve sales goals by implementing effective sales plans.

Skills

Leadership

Customer Service

Sales Management

Communication

Problem Solving

Team Development

Basic Algebra

Education

High School Diploma

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Job Description

The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro’s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.

Compensation: The range for this role is from $65,000 - $125,000+. This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Essential Functions:

1. Develop sales and technical teammates to produce a consistent 5-star Guest experience.
2. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
3. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
4. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
5. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
6. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
7. Perform other duties as assigned.

Management Responsibility:

The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.

Qualifications

High School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.

Knowledge & Skills:

1. Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments.
2. Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
3. Business mentality with the drive to exceed established goals.
4. Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
5. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
6. Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions.
7. Ability to effectively mentor, coach and develop teammates.

Work Environment & Physical Requirements:

1. This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
2. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
3. Ability to work flexible hours, days, evenings, weekends, and holidays.
4. Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
5. Frequent standing and walking for long periods of time.
6. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

1. Performance based incentives.
2. Paid vacation and holidays.
3. Reimbursement for ASE Certifications.
4. Reimbursement for State Inspection Licenses, where applicable.
5. 401k eligibility immediately upon hire.
6. Direct Deposit.
7. Employee Discounts.
8. Healthcare, Vision, and Dental.
9. Employee Access Perks.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state, and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.