Automotive Store Manager

Monro, Inc.; Chino (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading automotive service company is seeking an Automotive Store Manager to lead a team, ensure excellent guest experiences, and achieve sales goals. This role involves coaching staff, managing operations, and fostering customer relationships in a dynamic shop environment.

Benefits

Performance incentives

Paid vacations

401(k)

Healthcare

Vision

Dental

Employee discounts

Career growth opportunities

Qualifications

• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.

Responsibilities

• Develop sales and technical teammates to deliver a 5-star Guest experience.
• Manage staffing, including recruiting, hiring, training, scheduling.
• Control expenses related to payroll, supplies, utilities.

Skills

Leadership

Communication

Problem-solving

Education

High School Diploma

Job description

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Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach where every guest and teammate is valued. Headquartered in Rochester, NY, since 1957, we have grown to nearly 1,300 auto repair shops across 32 states, supporting 16 brands. Our mission is to provide the highest quality tire and auto service, aiming to be America's leading auto and tire centers.

Position Overview

The Store Manager provides daily leadership to store staff, including Technicians, Guest Care Specialists, and Assistant Managers. Reporting to the District Manager, the role involves coaching, developing, and managing store operations to promote products and services, ensuring excellent guest experiences and achieving sales goals.

Responsibilities

1. Develop sales and technical teammates to deliver a 5-star Guest experience.
2. Achieve sales goals through planning, product knowledge, and industry understanding.
3. Introduce products to maximize sales, guest satisfaction, and loyalty.
4. Support team training and development on shop operations and customer service.
5. Oversee technicians and assist with services/repairs as needed.
6. Manage staffing, including recruiting, hiring, training, scheduling, and performance evaluations.
7. Control expenses related to payroll, supplies, utilities, and maintenance.
8. Manage inventory, including tires and parts, and ensure store cleanliness and readiness.
9. Schedule guest appointments and assign tasks based on skill levels.
10. Promote sales through customer engagement and promotions.
11. Address guest needs, complaints, and adjustments effectively.
12. Build customer relationships to foster loyalty and retention.
13. Convey repair and service needs clearly to guests.
14. Adhere to company policies, safety standards, and governmental regulations.
15. Maintain technical proficiency through ongoing training.
16. Operate and maintain equipment safely.
17. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.
• Strong motivational and communication skills.
• Ability to manage inventory, merchandising, and customer service.
• Valid driver’s license and satisfactory Motor Vehicle Report.

Profile Summary

• Customer-focused mindset with experience in customer-centric environments.
• Excellent communication skills.
• Proactive with multitasking abilities.
• Leadership in mentoring and coaching teammates.
• Problem-solving skills for customer complaints and operational issues.

Work Environment & Physical Requirements

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, and physical demands such as lifting up to 50 lbs., standing, and reaching.

Benefits & Additional Information

• Performance incentives, paid vacations, and holidays.
• Reimbursements for certifications and licenses.
• 401(k), healthcare, vision, dental, employee discounts, and career growth opportunities.

Growth Opportunities

Monro supports career development through training, certifications, and internal advancement, fostering a growth-oriented environment.

Monro is an equal opportunity employer, committed to diversity and inclusion.