Automotive Store GM: Lead Growth & Customer Experience

Socket.dev; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

Advance Auto Parts is seeking a General Manager to lead store operations, sales and customer service in a dynamic retail environment. You will oversee hiring, coaching, scheduling, and development of Team Members while ensuring inventory and safety standards are met.

The role emphasizes profitability, customer focus and leadership to grow Professional Customer relationships and execute action plans. Strong communication and daily on-duty management are required, with ASE experience a plus.

Qualifications

• High school diploma or GED required; business degree preferred.
• ASE certification preferred but not required.
• Strong leadership and customer relationship skills essential.
• Proficient in Microsoft Office (Word/Excel/PowerPoint).
• Ability to analyze financials and manage store P&L.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans.
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties).
• Ability to lead change management.
• Embrace diversity and foster a respectful environment for both Customers and Team Members.
• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request.
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Skills

Leadership

Customer relationships

Coaching

Inventory management

P&L analysis

Scheduling

Safety compliance

English proficiency

Education

High school diploma or GED

Bachelor's degree in business or related area preferred

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Office

Job description

Advance Auto Parts is seeking a General Manager to lead store operations, sales and customer service in a dynamic retail environment. You will oversee hiring, coaching, scheduling, and development of Team Members while ensuring inventory and safety standards are met.

The role emphasizes profitability, customer focus and leadership to grow Professional Customer relationships and execute action plans. Strong communication and daily on-duty management are required, with ASE experience a plus.