Automotive Shop Foreman/Supervisor

National Ambulance; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Health & Dental Insurance

Paid Time-Off

Job summary

A local emergency service provider is seeking an experienced Automotive Shop Foreman to manage daily service operations. The ideal candidate will oversee technicians, ensure efficient service delivery, and provide excellent customer service. This full-time role requires automotive repair experience and a valid driver's license. Benefits include competitive pay, health insurance, and paid training programs in a friendly work environment.

Qualifications

• Valid Driver’s License is required.
• Automotive Repair Experience is essential.
• Familiarity with diagnostic tools is necessary.

Responsibilities

• Support the Service Manager in overseeing daily operations.
• Assist in managing the service team of technicians.
• Provide exceptional customer service to customers.

Skills

Integrity

Strong Organizational Skills

Customer Service Driven

Excellent Peoples Skills

Detail-oriented

Strong Leadership Abilities

Time Management Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Automotive Shop Foreman

National Ambulance is looking for a self-motivated and dedicated, experienced Automotive Shop Foreman to join our team Full-Time. Position requires a wide variety of technical skills. These skills include performing diagnostic & repair work on light to medium duty fleet vehicles, training and supervision of technicians. Successful candidate should be able to work productively with no supervision.

We are currently seeking a highly motivated Automotive Shop Foreman to help manage our daily service operations. Flexibility is a key component in the success of this role within our company. This is an exciting opportunity to be a part of a growing company that values professionalism and excellence.

Attributes

• Integrity
• Honesty
• Self-Motivated
• Strong Organizational Skills
• Able to Multitask
• Willingness to Lead by Example
• Excellent Analytical Skills
• Ability to Learn & Mentor
• Customer Service Driven
• Excellent Peoples Skills
• Strong Leadership Abilities
• Detail-oriented
• Time Management Skills

Responsibilities

• Support the Service Manager in overseeing the daily operations of the company, ensuring efficient and effective service delivery.
• Assist in managing and coordinating the service team of technicians.
• Assist in service advising and service writing.
• Ensure a positive work environment and maximum productivity.
• Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs.
• Collaborate with service manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
• Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe work environment.
• Assist with resolving escalated customer concerns or complaints promptly and professionally.
• Perform regular quality control inspections to ensure adherence to established service standards, identifying areas for improvement and implementing corrective actions.
• Assist in managing the service department’s budget, including monitoring expenses, analyzing financial reports, and recommending cost‑saving measures.
• Mentor service technicians and conduct diagnostic work.
• Ensure accurate and timely completion of service records and other administrative tasks.
• Stay updated on industry trends, technologies, and manufacturer‑specific service procedures to provide expert advice and recommendation to customers and staff.
• Troubleshooting fuel, ignition, and emissions control systems, using electronic testing equipment.
• Testing electronic computer components in automobiles to ensure proper operation.
• Work in a fast‑paced environment, prioritize tasks, and meet deadlines.

Requirements

• Valid Driver’s License
• Automotive Repair Experience
• Familiarity with manufacturer‑specific service procedures and diagnostic tools
• Proficient in PC skills, including Microsoft Word and Excel, and ability to navigate service management software.
• Solid understanding of automotive service operations, including repair and maintenance processes, scheduling and billing procedures (preferred)

Benefits Include

• Competitive Pay
• Health & Dental Insurance
• Simple IRA with company match
• Competitive Experience Based Pay
• Paid Training Programs
• Friendly Work Environment with Break Lounge
• Paid Lunches
• Comfortable Workstations
• Personal Protective Equipment
• Paid Time-Off
• Company Uniforms
• Yearly Performance Evaluations

How to Apply

• Option 1: apply via post
• Option 2: email your resume to [e-mail]