Automotive Services Field Supervisor

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an Automotive Services Field Supervisor to provide management to contracted Emergency Road Service providers. The role includes supervising service providers, ensuring compliance with policies, and resolving service issues. Ideal candidates will have a college degree and relevant management experience, along with strong communication and organizational skills. This position offers a chance to contribute to customer satisfaction and operational excellence.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 3-5 years ERS, CSR, or related sales management experience required.
• Experience managing large external vendor relationships desired.

Responsibilities

• Coordinate and motivate service providers on performance and business practices.
• Inspect and evaluate station locations for compliance with policies.
• Investigate and resolve member and customer service issues.

Skills

Communication

Organizational Skills

Time Management

Negotiation

Education

4-yr. College Degree

Tools

Microsoft Office

Job description

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This position provides field management to contracted Emergency Road Service (ERS) providers through the employment of relationship building techniques and the effective communication, coaching, tutoring and mentoring of sound business and financial practices, as well as Club philosophies, policies and procedures. Successful field management ensures a stable service delivery network providing “Totally Satisfied” roadside assistance to AAA members and other customers.

Job Duties:

• Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise.
• Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies.
• Investigate, document, and resolve member and customer service issues as required.
• Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station.
• Prepare proposals recommending expansion or reduction of station call volumes as needed.
• Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns.
  
  

Qualifications:

• 4-yr. College Degree or an equivalent combination of education and work experience required.
• 3-5 years demonstrated ERS, CSR, or related sales management experience required.
• Experience managing large external vendor relationships, including management of work teams, desired.
• Demonstrated knowledge of the towing industry and mechanical aptitude preferred.
• Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements required.
• General management, organizational and time management skills required.
• Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio required.
• Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required.
  
  

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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