Automotive Service Writer / Service Advisor

patterson precision auto repair; Nolensville (TN); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

401(k)

Vacation Leave

Sick Leave

Holiday Pay

Paid Time Off

Job summary

Patterson's Precision auto repair in Nolensville is seeking an Automotive Service Writer to write estimates, create digital vehicle inspections, and manage service recommendations for customers. The role emphasizes accurate diagnostics, parts coordination, and building clear maintenance plans in a fast-paced shop.

The ideal candidate brings strong customer service skills, organization, and experience in assigning jobs and coordinating parts for technicians.

Qualifications

• Experience in assignment of jobs and acquiring parts for technicians.
• General repair knowledge to write estimates and direct diagnostic flow.
• Ability to perform inspections for basic repair direction.
• Strong customer service skills.
• Highly organized.

Responsibilities

• Create Digital Vehicle Inspections of service and maintenance recommendations.
• Build estimates for service and maintenance.
• Service advisors call with estimates and maintenance recommendations.
• Quality control inspections after work is completed.
• Maintain customer retention strategies and create monthly specials.

Skills

Customer service

Organized

Job assignment

Parts sourcing

Repair knowledge

Inspections

Job description

Join Our Team as an Automotive Service Writer!

Are you passionate about the automotive industry and providing top-notch service to customers? Look no further! At Patterson's Precision auto repair, we have been helping Nolensville with their automotive service needs since 1992. Our team is dedicated to providing the best automotive service to our clients at a competitive price. If you have a background in automotive service and enjoy working in a fast-paced environment, we want to hear from you!

Daily Responsibilities:

• Service advisors callwith estimates and maintenence recomondations
• Create Digital Vehicle Inspections ofservice and maintenance recommendations
• Building estimates for service and maintenance
• Quality Control Inspections after work is compleated
• Maintain customer Retention Strategies and create monthly specials

Required

• Experience in assignment of jobs and acquiringparts for technitions
• General Repair Knowledge to write estimates and direct diagnotic flow
• Ability to Perform Inspections for basic repair direction
• Strong Customer Service Skills
• Inventory maintenance , ordering partsand return of cores
• Asess customer needs, build estimates and get customer aproval for repairs
• Highly organized

Nice to Have Skills:

• Experience with Diagnostic Tools
• Estimating and Pricing Experience
• Background in Merchandising
• Knowledge of Retail Operations
• Experience with Stocking and Inventory
• Napa Trac's knowledge (mitchell pro demand is the same)
• Able to comunicate with customers, (happy and sad)

Salary and Benefits:

Minimum Salary: $50,960.00

Maximum Salary: $71,050.00

Benefits: 401(k), Vacation Leave, Sick Leave, Holiday Pay, Paid Time Off

Company Information:

We have been helping Nolensville with their automotive service needs since 1992. Our goal is to provide the best automotive service to our customers at a competitive price. NAPA and our team strive to get the best service from our clients' vehicles. We have two ASE master technicians on our team who are dedicated to providing top-notch service.We are a smoke free workplace

DEI Statement:

At Patterson's Precision auto repair, we are committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity in backgrounds, experiences, and perspectives leads to a more innovative and successful team.

EEO Statement:

Patterson's Precision auto repair is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from any form of discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.