Automotive Service Writer: Fast-Paced Front Desk Pro

City Auto Memphis; Memphis (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% company match

120 hours of PTO after 90 days

Uniforms provided

Gym membership

Employee discounts on vehicles and wrv

Job summary

City Auto Sales in Memphis, TN is seeking an Automotive Service Writer who greets customers, listens to concerns, and documents vehicle needs accurately.

You will translate repair findings for technicians, present service options with confidence, and keep estimates and invoices properly documented through the service visit from drop-off to delivery.

This is a customer‑facing, fast‑paced role with real earning potential through base pay plus commission and opportunities for long‑term growth.

Qualifications

• Valid driver's license required.
• HS diploma or equivalent.
• Working knowledge of auto parts and mechanical systems.
• Basic computer skills and strong communication abilities.
• Experience in dealership or service shop preferred.

Responsibilities

• Serve as primary contact for customers during their service visits.
• Listen to concerns and document vehicle needs accurately.
• Communicate with technicians to translate repair findings into recommendations.
• Present service options with confidence and transparency.
• Keep estimates, approvals, and invoices properly documented.

Skills

Communication skills

Customer service

Organization

Problem solving

Education

High school diploma or equivalent

Valid driver's license

Tools

CDK

Reynolds & Reynolds

POS systems

Parts catalogs

Job description

City Auto Sales in Memphis, TN is seeking an Automotive Service Writer who greets customers, listens to concerns, and documents vehicle needs accurately.

You will translate repair findings for technicians, present service options with confidence, and keep estimates and invoices properly documented through the service visit from drop-off to delivery.

This is a customer‑facing, fast‑paced role with real earning potential through base pay plus commission and opportunities for long‑term growth.