Automotive Service Writer — Customer-Focused, Commission

o2 Employment Services; Redding (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Commission opportunities

Job summary

O2 Employment Services in Redding, CA is partnering with a local automotive business to hire an experienced Service Writer. You will greet customers, document service requests, and clearly explain repairs while coordinating with technicians to keep customers informed of progress.

The role requires at least 2 years of service writing experience, strong customer service, and the ability to close invoices and handle payments.

Qualifications

• At least 2 years of service writing experience.
• Knowledge of automotive repairs and components.
• Strong phone, customer service, and interpersonal skills.
• Experience closing invoices, handling cash, and processing credit card payments.
• Availability to work Saturdays as needed.
• Knowledge of oil grades and automotive fluids.
• Understanding of tires, tire sizes, and load and speed ratings.
• Familiarity with labor time guides and programs such as ALLDATA, Mitchell, MOTOR, and Identifix.

Responsibilities

• Greet customers, discuss vehicle concerns, and document service requests.
• Communicate recommended repairs and maintenance clearly to customers.
• Prepare service estimates using labor time guides and automotive repair software.
• Coordinate with technicians and provide customers with updates on service progress.
• Assist customers with questions about oils, fluids, tires, and vehicle components.
• Prepare and close invoices, collect payments, and process cash and credit card transactions.
• Maintain accurate service records and provide professional customer service throughout the repair process.

Skills

Customer service

Clear communication

Auto repairs knowledge

Cash handling

Saturday availability

Oils & fluids knowledge

Tires & load ratings

Labor time guides

Tools

ALLDATA

Mitchell

MOTOR

Identifix

Job description

O2 Employment Services in Redding, CA is partnering with a local automotive business to hire an experienced Service Writer. You will greet customers, document service requests, and clearly explain repairs while coordinating with technicians to keep customers informed of progress.

The role requires at least 2 years of service writing experience, strong customer service, and the ability to close invoices and handle payments.