Automotive Service Writer

DeVivo Bus Sales; Saugus (MA); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) plan with company match

Paid factory training

Generous PTO

Uniform & boot program

Employee referral bonuses

Job summary

DeVivo Bus Sales in Saugus, MA is looking for a full-time Service Writer who will greet customers, coordinate service work, and maintain communication about job progress. The ideal candidate will have at least 2 years of experience in a similar role, excellent communication skills, and a valid driver's license.

The job offers competitive pay from $20 to $35 per hour, along with benefits like medical and dental insurance, 401(k) plans, and opportunities for growth through paid training and promotions.

Qualifications

• 2 years' experience in a service adviser/service writer role in a mechanical shop.
• Ability to clearly communicate verbally and in writing with customers, employees, and management.
• Valid driver’s license.

Responsibilities

• Greet customers at service counter.
• Answer customer calls and coordinate work into the shop.
• Keep customers informed on work progress.
• Generate repair orders and job estimates.
• Schedule jobs for technicians with service manager.
• Maintain a clean and safe work environment.

Skills

Communication skills

Estimate writing

Computer skills

Strong work ethic

Tools

Microsoft Outlook

Procede

Job description

DeVivo Companies has an opening for a full-time Service Writer at our location in Saugus, MA.

For over a century, DeVivo Companies has been the Northeast’s trusted leader in comprehensive transportation, fleet, and equipment solutions. With twelve locations, premier OEM partnerships, and a factory-trained team, we provide complete lifecycle support—from fleet maintenance and specialized commercial bus sales to full-scale parts operations. Our 100+ year legacy is built on a single mission: driving long-term success for the businesses and communities we serve.

Learn more about us at www.devivocompanies.com.

Why You Will Love Working Here

• Top Compensation: $20.00/hr - $35.00/hr
• Financial & Peace of Mind: Medical, dental, and life insurance, flexible spending account, and a 401(k) plan with company match.
• Growth & Training: Paid factory training, certification reimbursements, and a strict policy of promoting from within.
• Work Environment: Modern, clean, bright, and well-heated shop with flexible scheduling and generous PTO.
• Perks: Uniform & boot program, plus employee referral bonuses.

Primary Responsibilities

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

Position Requirements

• 2 years’ experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver’s license