Service Advisor

DeVivo Bus Sales; Saugus (MA); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Certificate reimbursement

Medical & dental insurance

Flexible spending account

401k plan with match

Paid time off

Paid holidays

Uniform & boot program

Paid training

Factory training

Employee referral bonuses

Job summary

DeVivo Bus Sales in Saugus, MA is seeking a full-time Service Advisor. In this role, you will greet customers, answer calls, and coordinate service work while keeping customers informed about progress. Applicants should have at least 2 years of experience in a similar position, strong communication skills, and a valid driver’s license. Competitive compensation is offered along with benefits such as medical, dental, and a 401k plan. Join a team dedicated to customer success and long-term partnerships.

Qualifications

• 2 years’ experience in a service advisor/service writer role in a mechanical shop.
• Ability to communicate clearly with customers, employees, and management.
• Valid driver’s license.

Responsibilities

• Greet customers at the service counter.
• Answer customer calls and coordinate work scheduling.
• Keep customers informed on work progress.
• Generate repair orders and billing statements.

Skills

Customer communication

Estimate writing

Computer skills

Microsoft Outlook

Strong work ethic

Tools

Procede (optional)

Job description

DeVivo Companies has an opening for a full-time Service Advisor at our location in Saugus, MA.

DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment—including towing, refrigerated transport, yard trucks, and specialty vehicle builds—as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.

Why You Will Love Working Here

• Certification reimbursement
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Factory training
• Modern, clean, bright & well heated shop
• Employee referral bonuses
• Compensation of $20.00-35.00/hour

Primary Responsibilities

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

Position Requirements

• 2 years’ experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver’s license

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.