Automotive Service Writer

CarGuys Inc.; North Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay structure

Full training and ongoing development

Supportive team environment

Long-term career path

Job summary

CarGuys Inc. is seeking a dedicated Automotive Service Writer in North Charleston, South Carolina. In this role, you'll act as the primary communication point for customers, ensuring a seamless experience from check-in to check-out while maintaining service lane efficiency.

The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a strong customer-first mindset. A background in service writing or a related automotive role is valued, along with familiarity with dealership DMS systems. Competitive pay and a supportive team await you!

Qualifications

• Experience as a Service Writer or in a customer-facing automotive role.
• Ability to build trust quickly with customers.
• Professional presence during high-volume situations.

Responsibilities

• Greet customers and guide them through the service process.
• Write accurate repair orders and document customer concerns.
• Communicate with technicians for proper diagnosis and repair.
• Maintain follow-up on vehicle status and customer satisfaction.

Skills

Strong communication skills

Customer-first mindset

Organization

Multitasking

Team-oriented attitude

Tools

DMS systems (CDK, Reynolds, Dealertrack)

Job description

Automotive Service Writer – North Charleston, South Carolina

The front line of communication, the heartbeat of the service lane, and the voice customers trust.

This role is built for someone who thrives in a fast‑paced dealership environment, communicates with clarity, and knows how to deliver a smooth, transparent service experience from check‑in to check‑out. The dealership in North Charleston, SC is looking for a sharp, customer‑focused Service Writer who can keep the lane moving and the customers coming back.

What You’ll Do

• Greet customers with professionalism and guide them through the service process
• Write accurate repair orders and clearly document customer concerns
• Communicate effectively with technicians to ensure proper diagnosis and repair
• Present maintenance recommendations and repair options with transparency
• Maintain consistent follow‑up on vehicle status, approvals, and timelines
• Review completed work with customers and ensure satisfaction before delivery
• Support CSI goals through exceptional communication and problem‑solving
• Contribute to a positive, organized, and efficient service department

What Makes You a Strong Fit

• Experience as a Service Writer, Service Advisor, or customer‑facing automotive role
• Strong communication skills — both in person and over the phone
• Ability to multitask and stay organized in a busy service lane
• A customer‑first mindset with the ability to build trust quickly
• Familiarity with dealership DMS systems (CDK, Reynolds, Dealertrack, etc.) is a plus
• A calm, professional presence even during high‑volume rushes
• A team‑oriented attitude with a focus on accuracy and efficiency

What This Role Offers

• A respected dealership with strong leadership and steady customer traffic
• Competitive pay structure with performance incentives
• Full training and ongoing development
• A supportive team environment that values professionalism and growth
• A long‑term career path in a stable, high‑demand industry