Auto Service Advisor: Front Desk & Customer Liaison

City Auto; Memphis (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

401(k) with 4% company match

120 hours of PTO after 90 days

Uniforms provided

Gym membership

Employee discounts on vehicles and services

Company-sponsored events and team celebrations

Job summary

City Auto in Memphis, TN is hiring an Automotive Service Writer to ensure a positive customer experience. This role requires strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities include serving as the customer’s point of contact during their service visit, documenting vehicle needs, and communicating with technicians. Compensation includes a base salary plus commission, with realistic earnings between $45,000 and $52,000 annually.

Qualifications

• Valid driver's license is required.
• Working knowledge of auto parts and mechanical systems.
• Experience in a dealership or service shop preferred but not required.

Responsibilities

• Serve as the primary point of contact for customers.
• Greet customers, listen, and document vehicle needs.
• Communicate with technicians on repair findings.
• Present service options and provide updates.
• Use the shop system to track customer interactions.

Skills

Strong communication skills

Organizational skills

Customer service experience

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

City Auto in Memphis, TN is hiring an Automotive Service Writer to ensure a positive customer experience. This role requires strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities include serving as the customer’s point of contact during their service visit, documenting vehicle needs, and communicating with technicians. Compensation includes a base salary plus commission, with realistic earnings between $45,000 and $52,000 annually.