Automotive Service Writer

Coughlincars; Chillicothe (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Insurance (Medical, Vision, Dental)

401k match

Disability (Short/Long-term)

Life Insurance

Paid time off

Employee discounts

Advancement opportunities

Job summary

Coughlin Chillicothe GM is seeking a Service Advisor to own the customer experience in the service lane, from intake to completion. You will manage status, repairs and diagnostics while ensuring top-tier customer service.

The role emphasizes strong communication, organization, and a friendly, professional demeanor, with opportunities to advance within a fast-growing automotive dealer group in Central Ohio.

Qualifications

• Previous automotive service experience or familiarity with service lane workflows.
• Strong track record of delivering high customer satisfaction.
• Organized and friendly personality with professional appearance.
• Excellent communication with customers and team members.
• Able to work with minimal supervision and collaborate across departments.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders and track status for customers.
• Act as liaison between technicians and customers.
• Guide clients through the service process and explain repairs.
• Coordinate with team for loaner vehicles, warranty processing and disclosures.

Skills

Customer service

Communication

Organized

Team player

Professional appearance

Self-motivated

Work independently

Clean driving record

Job description

At Coughlin Chillicothe GM, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our location.

The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.

Responsibilities:

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• previous experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Coughlin Offers:

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long-Term Disability
• Life Insurance
• Paid vacations/Company holidays
• Employee Discounts
• Ongoing professional development and Excellent opportunity for advancement

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.