Automotive Service Technician: Diagnostics & Customer Care

Honda of Lake Murray; Irmo (SC); Presencial; USD 42.000 - 56.000; Tempo integral

Resumo da vaga

Honda of Lake Murray is seeking an Automotive Service Technician to troubleshoot customer concerns and deliver high-quality vehicle service. You will be responsible for maintaining courteous customer interactions, keeping current with service publications, and ensuring accurate paperwork and shop forms are completed.

The ideal candidate will have warranty and non-warranty inspection experience, a professional appearance, and a high-energy, customer-focused attitude.

Qualificações

• Experience in warranty and non-warranty inspections, diagnostic, maintenance and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgement.
• Valid State drivers license and good driving record.

Responsabilidades

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
• Ensure that common courtesy is shown toward all customers you come into contact with.
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
• Address all original customer concerns before moving onto additional sales.
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived.
• Participate in any Factory, or in-house sponsored training programs offered to you.
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
• Perform any other duties assigned by the Service Manager, ASM or Group Leader.
• Always come to work on time, ready to work, and in a clean uniform.

Conhecimentos

Warranty inspections

Diagnostics

Communication skills

Professional appearance

Customer service

High-energy personality

Formação

High school diploma or equivalent

ASE certification

Technical/trade school degree preferred

Descrição da vaga

Honda of Lake Murray is seeking an Automotive Service Technician to troubleshoot customer concerns and deliver high-quality vehicle service. You will be responsible for maintaining courteous customer interactions, keeping current with service publications, and ensuring accurate paperwork and shop forms are completed.

The ideal candidate will have warranty and non-warranty inspection experience, a professional appearance, and a high-energy, customer-focused attitude.