Auto Service Store Manager – Growth & Customer Experience

The Pep Boys Manny Moe & Jack LLC; Sandy Springs (GA); On-site; USD 64,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

Paid time off and holidays

DailyPay on-demand pay

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a Store Manager in Sandy Springs, GA to drive sales across service labor, parts and fleet while delivering superior customer service through in-store execution of programs and standards.

The role leads service selling and back shop teams, recruits and develops staff, and ensures safety, productivity, and policy compliance in daily store operations.

Qualifications

• High school diploma or equivalent.
• One year of experience in automotive service environment.
• Two-year college/technical program or 1-3 years service industry experience with at least 1 year supervisory experience.
• Valid Driver's License.
• Ability to lead and supervise teams and manage store operations.
• Ability to apply mathematical concepts to commissions and discounts.

Responsibilities

• Direct, instruct, and manage a team of associates; supervise, hire, demote and promote as needed.
• Maintain store productivity, profitability, and safety compliance.
• Coach service selling associates on Customer Care Process and CVIs.
• Maintain staffing at optimal levels and source technicians and selling positions as needed.
• Ensure execution of customer service standards and satisfaction programs; resolve complaints.

Skills

Leadership

Customer service

Staff training

Cash handling

POS usage

Time management

Education

High school diploma or equivalent

Two-year college/technical program or 1-3 years service industry with supervisory experience

Tools

POS systems

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a Store Manager in Sandy Springs, GA to drive sales across service labor, parts and fleet while delivering superior customer service through in-store execution of programs and standards.

The role leads service selling and back shop teams, recruits and develops staff, and ensures safety, productivity, and policy compliance in daily store operations.