Automotive Service & Sales Specialist

Pep Boys Inc; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-tì

Job summary

Pep Boys Inc in Oklahoma City seeks a customer-focused associate to engage customers at the service desk, on the sales floor and at the register. You will build trust, schedule appointments and sell parts and service to keep vehicles running at peak efficiency.

Responsibilities include processing work orders and transactions, performing express automotive services, ensuring safety and policy compliance, and supporting management with opening/closing duties.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License.
• 1 year of related experience in the automotive service environment.
• 1 year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Sales experience

Cash handling

Mathematics

Education

High school diploma or equivalent

Tools

POS system

Job description

Pep Boys Inc in Oklahoma City seeks a customer-focused associate to engage customers at the service desk, on the sales floor and at the register. You will build trust, schedule appointments and sell parts and service to keep vehicles running at peak efficiency.

Responsibilities include processing work orders and transactions, performing express automotive services, ensuring safety and policy compliance, and supporting management with opening/closing duties.