Auto Service Advisor & Customer Experience Champion

Pep Boys Inc; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Job summary

Pep Boys Inc. in Oklahoma City is seeking a full-time Customer Service and Sales Associate to engage customers, schedule appointments, and sell parts and services to keep vehicles running at peak efficiency.

You will handle service desk operations, drive sales on the floor, process transactions, and maintain an organized facility while upholding safety standards and company policies. Strong communication and customer service are essential.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge of mathematical concepts for commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers in-store or over the phone; engage customers, schedule appointments, and sell parts and service.
• Organize and drive the service business through work orders, register transactions, thorough vehicle inspections, and product knowledge.
• Assist in customer care, work orders, register tasks, facility maintenance, and Outside Purchase ordering under management guidance.
• Adhere to cash, credit, check, refund and return policies; collaborate with management to address service issues and opportunities.
• Perform express automotive services (tire mounting/balancing/rotations, oil changes, fluid top-offs, lubrications, filters/bulbs), and vehicle inspections.

Skills

Strong verbal communication

Strong customer service

Ability to work shifts

Mathematics for commissions/discounts

Customer engagement

Education

High school diploma or equivalent

Job description

Pep Boys Inc. in Oklahoma City is seeking a full-time Customer Service and Sales Associate to engage customers, schedule appointments, and sell parts and services to keep vehicles running at peak efficiency.

You will handle service desk operations, drive sales on the floor, process transactions, and maintain an organized facility while upholding safety standards and company policies. Strong communication and customer service are essential.