Automotive Service & Parts Advisor

Pep Boys Inc; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company match

PTO & holidays

DailyPay

Job summary

Pep Boys Inc. in Phoenix, AZ is seeking a customer-focused store associate to engage customers, schedule appointments, and sell parts and services to keep vehicles running smoothly.

The role requires strong communication, basic math, and a willingness to work days, nights, weekends, and holidays. You will handle service desk duties, sales transactions, and maintain an organized shop environment.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic math skills to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• Be the first contact for customers in store and by phone, scheduling appointments and selling parts and services.
• Manage service work orders and register transactions; maintain vehicle inspections knowledge.
• Assist management with opening/closing, store upkeep, and OP ordering.
• Follow policies on cash, credit, checks, refunds and returns.
• Perform express automotive services such as tire work, oil changes, and battery testing.
• Enforce safety procedures and proper wheel torque and service standards.
• Collaborate with management to maintain a safe, compliant work environment.
• Communicate effectively with associates, management, and customers.
• Maintain organized and clean shop; adhere to policies.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Mathematics

Sales experience

Work schedule flexibility

Education

High school diploma or equivalent

Job description

Pep Boys Inc. in Phoenix, AZ is seeking a customer-focused store associate to engage customers, schedule appointments, and sell parts and services to keep vehicles running smoothly.

The role requires strong communication, basic math, and a willingness to work days, nights, weekends, and holidays. You will handle service desk duties, sales transactions, and maintain an organized shop environment.