Service Manager: Lead Auto Team + Bonus & 401k

New York Bus Sales; City of Syracuse (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus Program

Medical, Dental & Vision Insurance

Company Paid Life Insurance

Voluntary Life Insurance

FSA/HSA with company contribution

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

New York Bus Sales Inc. in Syracuse is seeking a Service Manager to oversee the Service Department's day-to-day operations, ensure high customer satisfaction, and drive operational efficiency.

You will lead a team of service professionals, coordinate repairs, manage parts flow, and collaborate with other departments to meet service level agreements. The role requires at least three years in an automotive/truck shop environment, strong leadership, and excellent communication.

Qualifications

• Minimum 3 years in automotive/truck shop environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Problem-solving abilities and proactive approach.
• Familiarity with service-industry technology and tools.

Responsibilities

• Lead and inspire a service team to deliver exceptional customer service.
• Manage customer relationships and act as primary contact for service inquiries.
• Implement and optimize service processes to improve efficiency and SLAs.
• Address and resolve customer issues promptly with cross-functional collaboration.
• Ensure service delivery meets quality standards and monitor QA programs.
• Allocate resources and coordinate parts to meet service demands.
• Generate and analyze service performance reports for management.
• Train assigned employees and work with parts to ensure timely repairs.
• Comply with federal, state, and local regulations affecting shop operations.
• Occasionally travel to NYBS facilities, customer locations, seminars, and workshops.

Skills

Team Leadership

Customer Relationship

Problem Solving

Communication Skills

Training & Mentoring

Independent Work

Project Management

Education

High School Diploma or Equivalent

NYS CDL Class B with Passenger Transport & Air Brake endorsements

Cummins Certification

Propane Certification

Job description

New York Bus Sales Inc. in Syracuse is seeking a Service Manager to oversee the Service Department's day-to-day operations, ensure high customer satisfaction, and drive operational efficiency.

You will lead a team of service professionals, coordinate repairs, manage parts flow, and collaborate with other departments to meet service level agreements. The role requires at least three years in an automotive/truck shop environment, strong leadership, and excellent communication.