Automotive Service Manager — Weekend Off & Up to $120K

Christian Brothers Automotive Corporation; Newnan (GA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Healthcare benefits

Matching retirement plan

Weekly lunches

Employee appreciation events

Training & development

Job summary

Christian Brothers Automotive (CBA) in Newnan, GA seeks an Automotive Service Manager who will guide guests through the repair process and ensure satisfaction from intake to completion. You will oversee sales, staff, quality, and profitability, reporting to the Owner and coordinating a team of service writers and technicians.

The role emphasizes customer-centric communication, discipline when needed, and maintaining high service standards.

Qualifications

• 5 years work experience in Automotive Customer Service & Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• Driving record acceptable to our current insurance carrier

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
• Ensure all equipment is fully operational and in good working order
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every guest that enters our facility with enthusiasm and a smile
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Skills

Customer service & sales

Supervisory/Management

Windows software

Education

ASE Service Consultant certification

Tools

TekMetric

Job description

Christian Brothers Automotive (CBA) in Newnan, GA seeks an Automotive Service Manager who will guide guests through the repair process and ensure satisfaction from intake to completion. You will oversee sales, staff, quality, and profitability, reporting to the Owner and coordinating a team of service writers and technicians.

The role emphasizes customer-centric communication, discipline when needed, and maintaining high service standards.