Automotive Service Manager - New Castle Hyundai

HERTRICH Family of Automobile Dealerships; Delaware; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid vacation

401(k) Match

Employee vehicle discount

Career growth

Job summary

Hertrich Family of Dealerships in Delaware seeks an experienced Automotive Service Manager to lead daily service operations and coach a high-performing team in a fast-paced Fixed Operations environment focused on continuous improvement and customer satisfaction.

You'll enjoy strong leadership support, competitive compensation with bonus potential, and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) matching, paid time off, and employee vehicle purchase

Qualifications

• 2-3 years of Automotive Service Management experience
• Strong leadership, communication, and problem-solving skills
• Proven ability to drive customer satisfaction and team performance
• Solid understanding of dealership operations (DealerTrack experience preferred)
• Strong organizational and time-management skills
• High School Diploma or GED required (college preferred)
• Flexible availability to support service operations

Responsibilities

• Lead daily service operations and coach a high-performing team
• Drive continuous improvement and customer satisfaction
• Collaborate across departments to deliver results
• Manage workload, scheduling and performance metrics

Skills

Leadership

Communication

Problem solving

Customer satisfaction

Time management

Education

High School Diploma

Tools

DealerTrack

Job description

Automotive Service Manager Full-Time | Hertrich Family of Dealerships

Lead with Purpose. Grow with a Respected Automotive Group.

The Hertrich Family of Dealerships is seeking an experienced Automotive Service Manager to join our expanding Fixed Operations leadership team.

This opportunity is ideal for a proven service leader who wants long-term growth, strong support, and the ability to make a real impact within a high-performing dealership organization.

Why Choose Hertrich?

• Family-owned, Top 100 Ward dealership group
• Serving customers for three generations
• 24 dealerships | 18 automotive brands | 15 collision centers
• Expanding Fixed Operations leadership team
• Hands-on executive support and ongoing development
• Performance-driven culture built on accountability and excellence
• Strong community involvement supporting 90+ organizations

The Opportunity:

As an Automotive Service Manager, you'll lead daily service operations while developing and coaching a high-performing team in a collaborative, fast-paced environment focused on continuous improvement. You'll have the tools and leadership support needed to drive results.

What We Offer:

• Highly competitive compensation with performance bonus potential
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, personal and sick days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Long-term career growth within a regional dealership network

What We're Looking For:

• 2-3 years of successful Automotive Service Management experience
• Strong leadership, communication, and problem-solving skills
• Proven ability to drive customer satisfaction and team performance
• Solid understanding of dealership operations (DealerTrack experience preferred)
• Strong organizational and time-management skills
• High School Diploma or GED required (college preferred)
• Flexible availability to support service operations

About Hertrich

At Hertrich, we invest in our leaders and promote from within. We believe integrity, accountability, and continuous improvement are the foundation of long-term success.

Hertrich Family of Dealerships is an Equal Opportunity Employer and a drug-free workplace committed to building a diverse and inclusive workforce