Automotive Service Manager: Leadership & Customer Care

Vito Rinaldi Chevrolet; Turkey Run (PA); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Salary incentives

Health, dental, and vision

Paid time off

Growth opportunities

Supportive environment

Vehicle purchase plans

Discounts on parts and services

Life insurance & disability

Manufacturer training

Starting salary guarantee

Zusammenfassung

Vito Rinaldi Chevrolet in Shenandoah, PA is seeking a qualified Service Manager to lead the service department. You will oversee daily operations, ensure outstanding customer service, and maintain efficient workflows with a focus on quality and satisfaction.

The role requires strong leadership, automotive technical knowledge, and a commitment to developing staff, optimizing repair processes, and delivering a high standard of service to every vehicle owner.

Qualifikationen

• Proven experience as a service manager or supervisor in auto service.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.

Aufgaben

• Manage day-to-day operations of the service department.
• Supervise, train, and motivate technicians and staff.
• Review daily workflow distribution among technicians.
• Ensure compliance with warranty policies and procedures.
• Provide concierge support for owner inquiries and handle complaints.
• Communicate with customers to understand needs and provide updates.
• Coordinate service schedules and ensure timely repairs.
• Maintain compliance with policies, safety regulations, and standards.
• Monitor service metrics and drive improvements.
• Collaborate with Parts Manager to order parts and supplies.

Kenntnisse

Leadership

Customer service

Team management

Communication

Ausbildung

High school diploma or GED

Tools

DMS (dealer management system)

Jobbeschreibung

Vito Rinaldi Chevrolet in Shenandoah, PA is seeking a qualified Service Manager to lead the service department. You will oversee daily operations, ensure outstanding customer service, and maintain efficient workflows with a focus on quality and satisfaction.

The role requires strong leadership, automotive technical knowledge, and a commitment to developing staff, optimizing repair processes, and delivering a high standard of service to every vehicle owner.