Automotive Service Manager — Lead Team & Performance

Sonic-Automotive; Nederland (TX); On-site; USD 100,000 - 175,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Sundays off

Career advancement opportunities

Employee discounts on vehicles

Job summary

Sonic Automotive is seeking an experienced Service Manager for Philpott Motors. The candidate will oversee the daily operations of the service department and lead a team of service advisors and technicians to achieve performance goals.

Responsibilities include improving service processes, ensuring accurate documentation, and driving customer satisfaction while maintaining compliance with dealership policies.

Qualifications

• Experience leading a service department in an automotive dealership.
• Strong understanding of vehicle service and repair processes.
• Proven ability to manage staff and meet KPIs.

Responsibilities

• Lead and manage the service team to maintain high performance and customer service.
• Develop and implement service processes to optimize efficiency and workflow.
• Ensure accurate repair orders and warranty claims documentation.

Skills

Service management

Team leadership

Customer service

Communication

Problem solving

Education

High school diploma

Tools

DMS software

MS Office

Job description

Sonic Automotive is seeking an experienced Service Manager for Philpott Motors. The candidate will oversee the daily operations of the service department and lead a team of service advisors and technicians to achieve performance goals.

Responsibilities include improving service processes, ensuring accurate documentation, and driving customer satisfaction while maintaining compliance with dealership policies.