Service Manager - Philpott Motors

Sonic Automotive, Inc.; Nederland, Northern (TX, KY); Hybrid; USD 100,000 - 175,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Closed for Thanksgiving and Christmas

Employee discounts on purchasing andLe

Opportunities for career advancement

Job summary

Sonic Automotive is hiring a Service Manager for Philpott Motors in Nederland, TX. The role oversees the daily service department operations, focuses on customer satisfaction, and drives team performance to meet goals.

The ideal candidate has 3+ years in service management within an automotive dealership, strong leadership, and expertise with dealership software. This is a full-time position offering growth within a Fortune 500 company.

Qualifications

• 3+ years of experience as a Service Manager in an automotive dealership.
• Strong knowledge of automotive service repair and maintenance processes.
• Proficiency with dealership management software and computer applications.
• Excellent customer service, communication, and interpersonal skills.
• Proven ability to lead, manage, and motivate a team.
• High school diploma or equivalent; valid driver's license.

Responsibilities

• Lead and manage service team to maintain high performance and customer service.
• Develop and implement service processes to optimize efficiency.
• Ensure accurate completion of service documentation and warranty claims.
• Monitor department KPIs to drive profitability.
• Provide training and mentorship to team members.
• Oversee scheduling of work, shifts, and labor management.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

High school diploma or equivalent

Tools

Dealership management software

Computer applications

Job description

Service Manager - Philpott Motors in Nederland, TX at Sonic Automotive

Job Type: Management

Experience: Mid-Senior Level

About

Philpott MotorsSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

• On-Target Earnings (OTE): $100,000 - $175,000 + / year
  • If meeting and exceeding service department quotas and goals

Job Description

Summary:

We are seeking an experienced Service Manager for Philpott Motors. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.
• 3+years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications:

• Experience with the brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.
• On-Target Earnings (OTE): $100,000 - $175,000 + / year
  • If meeting and exceeding service department quotas and goals

Schedule:

• FULL TIME
• Sundays off
• Saturday Availability Required
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines