Automotive Service Manager — Lead Shop, Drive Performance

GreatWater 360 Auto Care; Carmel (IN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Paid time off

Training & ASE support

Career advancement opportunities

Descripción de la vacante

GreatWater 360 Auto Care is seeking an Automotive Service Manager to lead daily operations at our Carmel shop. You will guide the shop team, uphold standards, and drive honest, high-quality service while building a strong customer experience.

You’ll manage workflow, coach technicians and advisors, review KPIs, and push for profitability with transparent repair recommendations in a supportive, growth-oriented environment.

Formación

• 2+ years automotive shop management experience.
• 1+ year sales experience or strong service sales ability.
• Strong leadership and team development skills.
• Experience managing technicians and service advisors.
• Ability to manage workflow, productivity, and shop performance.
• Comfortable reviewing financial reports and shop KPIs.
• High school diploma or GED required.
• Valid driver's license with acceptable driving record.

Responsabilidades

• Lead, coach, and develop the shop team.
• Manage daily shop operations and workflow.
• Maintain company standards, systems, and values.
• Sell repair and maintenance services using transparent communication.
• Monitor technician productivity and shop efficiency.
• Conduct hiring, onboarding, and training of team members.
• Perform employee coaching and performance reviews.
• Manage inventory, vendor relationships, and warranty administration.
• Monitor financial performance and shop profitability.
• Handle customer concerns and service recovery.
• Ensure shop safety and operational standards.

Conocimientos

Leadership

Sales

Team Development

Operations Management

Communication

Descripción del empleo

GreatWater 360 Auto Care is seeking an Automotive Service Manager to lead daily operations at our Carmel shop. You will guide the shop team, uphold standards, and drive honest, high-quality service while building a strong customer experience.

You’ll manage workflow, coach technicians and advisors, review KPIs, and push for profitability with transparent repair recommendations in a supportive, growth-oriented environment.