Automotive Service Manager: Lead Shop, Drive Excellence

Midas MASPETH 4400; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Job summary

Midas, a leading provider of automotive services, is seeking an experienced Automotive Service Manager to oversee shop activities. Responsibilities include managing technicians, ensuring customer satisfaction, and maintaining inventory. This role offers competitive salary, training opportunities, and benefits such as health insurance and paid time off.

Qualifications

• Minimum 2 years of store or service manager experience.
• Excellent customer service disposition and good communication skills.
• Leadership and team-building abilities.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Oversee vehicle inspections and make repair recommendations.
• Deliver exceptional customer service and follow up on services.

Skills

Customer service

Communication

Leadership

Team building

Automotive knowledge

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends and holidays
• Valid driver’s license