Automotive Service Manager

Midas Auto Experts; Glassboro (NJ); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Uncapped commissions

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Résumé du poste

Midas Auto Experts in Glassboro, NJ, is seeking an automotive service manager to lead the service department, oversee technicians, and ensure top-tier customer service. The role involves directing inspections, generating repair orders, and coaching a team to align with the company vision.

The position requires a minimum of 2 years in store/service management, strong communication, and flexibility to work weekends and holidays.

Qualifications

• Minimum of 2 years store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsabilités

• Manage and direct all automotive and general service technicians in the shop.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee vehicle inspections and generate repair orders with parts sourcing.
• Present pricing estimates and promote shop service specials.
• Lead, train, and supervise up to ten employees.
• Ensure cleanliness, inventory counts, and overall organization of the facility.

Connaissances

Customer service

Communication

Leadership

Team building

Flexible retail schedule

Valid driver’s license

Description du poste

Benefits

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license