Automotive Service Manager - Lead Quality & Experience

SOUTHERN MOTORS SPRINGFIELD CDJR; Springfield (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance (60‑

Job summary

SOUTHERN MOTORS SPRINGFIELD CDJR in Georgia is seeking an experienced Automotive Service Manager to lead a busy service department. You will supervise technicians and advisors, oversee daily operations, ensure high-quality repairs, and deliver an exceptional customer experience.

The ideal candidate has ASE certification, strong leadership, and a track record of improving efficiency and profitability while developing the service team.

Qualifications

• Technical automotive knowledge required.
• Proven ability to manage others.
• Organized and friendly personality.
• CDJR Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries to ensure customers are not mishandled.
• Spend quality time building relationships with customers.

Skills

Leadership

Customer service

Team management

Communication

Education

ASE certification

Automotive technical training

Job description

SOUTHERN MOTORS SPRINGFIELD CDJR in Georgia is seeking an experienced Automotive Service Manager to lead a busy service department. You will supervise technicians and advisors, oversee daily operations, ensure high-quality repairs, and deliver an exceptional customer experience.

The ideal candidate has ASE certification, strong leadership, and a track record of improving efficiency and profitability while developing the service team.