Automotive Service Manager — Lead Operations & Growth

Antwerpen Chrysler Jeep Dodge Ram; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision, and disability

401(k) retirement plan

Vacation pay after 1 year

Sick days

Career development opportunities

Job summary

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead and oversee our service department, ensuring exceptional customer service, driving operational efficiency, and managing service team performance to achieve company goals.

Responsibilities include daily operations, staff training and motivation, development of service processes, collaboration with parts and sales, budget monitoring, and ensuring regulatory compliance.

Qualifications

• Proven track record as Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Communication

Problem-solving

Process improvement

Team management

Analytical thinking

Tools

Automotive service software

Job description

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead and oversee our service department, ensuring exceptional customer service, driving operational efficiency, and managing service team performance to achieve company goals.

Responsibilities include daily operations, staff training and motivation, development of service processes, collaboration with parts and sales, budget monitoring, and ensuring regulatory compliance.