Automotive Service Manager: Lead Team & Drive Excellence

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health, dental, vision insurance

401(k) retirement plan

Vacation after 1 year

Sick days available

Professional development opportunities

Job summary

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and ensure service quality aligns with company goals.

The role requires strong leadership, excellent communication, and the ability to improve service processes while managing budgets and coordinating with parts and sales. We offer a competitive salary, comprehensive benefits, and opportunities for professional

Qualifications

• Proven experience as Automotive Service Manager or similar.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to analyze and improve service processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Communication

Problem-solving

Process improvement

Data analysis

Shop management software

Tools

Shop management software

Job description

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and ensure service quality aligns with company goals.

The role requires strong leadership, excellent communication, and the ability to improve service processes while managing budgets and coordinating with parts and sales. We offer a competitive salary, comprehensive benefits, and opportunities for professional