Automotive Service Manager: Lead, Grow & Delight Customers

LaFontaine Automotive Group; Saint Clair (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Service

Benefits Package (Medical, Dental, Eye

Employer Paid Life/AD&D

Employee Assistance Program

401(k) and Employer Match

Holiday Savings Program with Employer

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Manager in Michigan to lead the service department, ensure top-tier customer service, and maintain strong relationships with clients. The role oversees technicians, workflows, and service operations to meet budgeted profitability while upholding company standards.

You will manage costs, develop efficient processes, and stay current with parts/service systems. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Devote themselves to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Responsibilities

• Analyze process regularly to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers whether external and internal
• If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
• Manage the service department so that it provides appropriate levels of profit.
• Provide cost estimates for body damage and internal repairs.
• Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
• Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Require employees to keep the department clean, organized, and efficient.
• Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Keep to expense and revenue goals as budgeted.
• Increase the volume of service work through effective management of technicians and processes.
• Create promotional campaigns in cooperation with the sales and parts departments.
• Establish and maintain service follow-up programs.
• Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
• Stay up to date with service department concerns through attendance at applicable training sessions.
• Create monthly and annual goals for the service department in cooperation with the general manager.

Skills

Customer satisfaction

Communication

Meet deadlines

Performance review

Time management

Team leadership

Professional demeanor

Confidentiality

Adaptability

Job description

LaFontaine Automotive Group is seeking an Automotive Service Manager in Michigan to lead the service department, ensure top-tier customer service, and maintain strong relationships with clients. The role oversees technicians, workflows, and service operations to meet budgeted profitability while upholding company standards.

You will manage costs, develop efficient processes, and stay current with parts/service systems. Flexibility for evenings, weekends, and holidays is required.