Automotive Service Manager - Lead a Top Service Team

LaFontaine Chevrolet Buick GMC of St Clair; Saint Clair (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts

Benefits package

401(k) and employer match

Holiday savings program

Paid time off

Employee referral program

Life/AD&D

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Manager to lead the service department, drive customer satisfaction, and oversee day-to-day operations at the Saint Clair location. You will manage team performance, budgets, and workflow to ensure efficient service delivery.

The role requires strong leadership, communication skills, and a commitment to high quality standards. You will collaborate with sales, parts, and service teams to deliver exceptional automotive care and build

Qualifications

• Ability to communicate clearly with customers and staff.
• Understand production and quality standards.
• Read and interpret service workflows.
• Commit to confidentiality policies.
• Able to work evenings and weekends.

Responsibilities

• Analyze service processes to improve efficiency.
• Increase technician productivity.
• Provide excellent customer service to all clients.
• Manage department profitability and budget.
• Coordinate parts flow with the parts manager.
• Maintain service records and performance reports.
• Ensure staff training and coverage.
• Set monthly/annual goals with GM.

Skills

Customer service

Team leadership

Operations management

Communication

Problem solving

Attendance & reliability

Compliance understanding

Job description

LaFontaine Automotive Group is seeking an Automotive Service Manager to lead the service department, drive customer satisfaction, and oversee day-to-day operations at the Saint Clair location. You will manage team performance, budgets, and workflow to ensure efficient service delivery.

The role requires strong leadership, communication skills, and a commitment to high quality standards. You will collaborate with sales, parts, and service teams to deliver exceptional automotive care and build